Privacy Policy
Last Updated: June 17, 2025
1. Introduction
Welcome to Localaid. We operate a Helper coordinating application Services that allows users (Referred as client) to connect with independent helpers for various house / personal help services. We are solely a facilitator and do not employ, control, or assume responsibility for the Helpers. By using our Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
We collect the following types of information when you use our Service:
(a) Personal Information: When you sign up, book a Helper, or communicate with us, we may collect your name, phone number, email address, location, and payment details.
(b) Helper Information: Helpers may provide personal details, including their name, contact information, service preferences, and availability.
(c) Usage Data: We collect data on how you interact with our Service, including device information, IP addresses, browser type, and access times.
(d) Communication Data: Any messages or inquiries sent via our platform may be recorded to improve our Service and ensure user safety.
3. How We Use Your Information
We use your information for the following purposes:
- To facilitate the connection between Clients and Helpers.
- To process bookings and payments securely.
- To communicate with Users and Helpers regarding their transactions and Service updates.
- To enhance user experience and improve our Service.
- To ensure compliance with legal obligations and enforce our terms.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal data. However, we may share information under the following circumstances:
- With Helpers: User information is shared with Helpers to fulfil service requests.
- With Payment Processors: Secure third-party payment gateways handle financial transactions.
- With Service Providers: Third-party vendors assisting in analytics, marketing, or security may have access to limited data.
- Legal Compliance: We may disclose data if required by law, regulation, or legal process.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no online platform is entirely secure, and we cannot guarantee absolute security.
6. User Responsibilities
Users acknowledge that:
- We act solely as a facilitator and are not responsible for the performance, conduct, or reliability of Helpers.
- Users must conduct their own due diligence before hiring a Helper.
- Any disputes or liabilities arising from services provided by Helpers are solely between the User and the Helper.
7. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Localaid managed by Inheights Enterprises private limited company
Email: [email protected]
Phone Number: +91-8121241616
By using our Service, you acknowledge that you have read and understood this Privacy Policy.
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